--- title: "Restaurant Rewards & Promotions · Order 'n Go" description: "Points and rewards plus a promotions engine with BOGO, happy hours, free delivery, and first-order offers, honored on online ordering, kiosks, and POS." url: https://orderngo.io/products/rewards --- New The promotions engine is here # Deals that bring them back. Run BOGO, happy hours, free delivery, and first-order offers with real limits and budgets. Add a points program on top. Every channel honors both automatically. [Book a demo](https://calendly.com/orderngo-io/30min)Watch a promo launch ## Launch a promo in a minute. Start from a template, set the reward and conditions, and cap it. Every cart that qualifies gets it, whether it comes from online, the kiosk, or the counter. - Spicy tuna bowl Eligible $14.50 - Green goddess bowl Eligible $12.00 - Iced matcha $5.75 Always know where a campaign stands. Every promotion shows its status and has its own report, and discount costs show up in your analytics. - Scheduled Waiting for its start date or time window. - Live Applying to qualifying carts right now. - Paused Switched off by you, and easy to resume. - Expired Past its end date. - Exhausted Hit its use limit or budget. ## Turn guests into regulars. A points program that works the same online, at the kiosk, and at the counter. Guests always know what they have and what’s next. ORDER #1051 $18.40 Paid · linked to Maya R. +18 pts 01 · Earn ### Points on every paid order. You set the rate, like 1 point per dollar, and whether guests earn before or after discounts. Free latte unlocked 02 · Unlock ### Rewards worth coming back for. Free items, dollars off, or percent off, each with its own points cost and rules. Oat latte $4.75 Free latte · 100 pts −$4.75 03 · Redeem ### Redeemed right at checkout. Online, at the kiosk, or at the counter. One reward per order, applied in a tap. ### Signed in, points in view. Guests sign in with a text code, see their balance, and apply an eligible reward right in the cart. - One balance per guest across all three channels - Balances belong to your restaurant, never pooled with anyone else’s - Every point earned, redeemed, or reversed is on the guest’s profile ## Generous to guests. Easy on your margin. Every reward and promotion comes with the controls to keep it profitable: limits, budgets, and a report that shows what it actually cost. ### Decide what “free” covers. Guests love a free latte. You decide whether the oat milk comes with it. - Latte Item $4.75 Free - Size · Large Required choice $0.50 $0.50 - Oat milk Extra $0.75 $0.75 - Extra shot Extra $1.00 $1.00 ### Set a budget. It stops itself. ### Generous, not exploitable. - Total uses 500 - Per customer 3 - Per customer, per day 1 - Per order 1 ### Your rate, your rules. - Points per dollar 1.0 - Earn on spend Before After discounts - Fractional points - Points expire - Stack with promotions ### See what every promo earns you. Illustrative numbers. Your campaigns report their own. ### Five reward types Percent off with a cap, dollars off, free items, free delivery, and buy-X-get-Y. ### Time windows Happy hours and lunch deals switch on and off by themselves, with start and end dates. ### The right guests Target first orders or returning guests, specific locations, channels, and order types. ### “Spend $X more” nudges Online guests see exactly how much more unlocks a deal, plus a list of current offers. ### Points expiry Optionally expire points so balances turn into visits, not liabilities. ### Points ledger Every point earned, redeemed, or reversed is on the guest’s profile. ## Better together. Every product shares one menu, one customer list, and one order stream. - [Online ordering](https://orderngo.io/products/online-ordering): Your own ordering site. Zero marketplace commission. - [Self-order kiosk](https://orderngo.io/products/kiosk): Shorter lines, bigger tickets, happier staff. - [Point of sale](https://orderngo.io/products/pos): The counter, connected to everything else. - [Kitchen display](https://orderngo.io/products/kds): Every channel on one live kitchen board. - [Guest CRM](https://orderngo.io/products/guest-crm): Every guest on one profile, from every channel. - [Floor plans](https://orderngo.io/products/floor-plans): Your room on the register, live at every table. - [Order IQ](https://orderngo.io/products/order-iq): Ask your restaurant anything. AI that answers and acts. ## Questions, answered. Straight answers about setup, pricing, and how the pieces fit together. [Ask us anything](mailto:hello@orderngo.io) **What kinds of promotions can I run?** Percent off with an optional cap, dollars off, a free item, free delivery, or BOGO (buy X, get Y at a percent off). Apply it to the whole order, specific items or categories, or the delivery fee. Templates for happy hour, first-order offers, BOGO, and free delivery get you started. **Do guests need a promo code?** Only if you want one. A promotion can apply automatically when the cart qualifies, or only with a code. Online, guests also see an offers list and a “spend $X more” nudge when they’re close to a deal. **How do I stop a promotion from costing too much?** Cap total uses, uses per customer, per customer per day, and per order, or set a total budget. When a limit is reached, the campaign shows as Exhausted and stops applying. You can also pause it any time. **Can promotions and rewards be combined?** You decide. Each promotion sets whether it stacks with rewards or other promotions, and the rewards program has its own setting for combining with promotions. Guests can redeem one reward per order. **How do guests earn and redeem points?** Points are recorded on paid orders linked to a guest. Online, guests sign in. At the kiosk, they enter a phone number to earn and verify with a texted code to redeem. At the counter, staff attach the guest to the check and apply an eligible reward. **Can a free-item reward include extras?** Yes. Cover the base item only, include required choices, include all extras, or set an allowance for choices and extras. **Do points expire?** Only if you want them to. Points expiry is an optional program setting, along with the earning rate, rounding, fractional points, and whether guests earn before or after discounts. **Are points shared with other restaurants?** No. Your program and your guests’ balances belong to your restaurant. They’re never pooled with other restaurants on Order’n Go. ## Give them a reason to come back. We’ll set up your first promotion and points program with you, on your menu, in one call. [Plan your first promo](https://calendly.com/orderngo-io/30min) · [See pricing](https://orderngo.io/pricing)